Privacy Policy
1. Who we are
Allenbrook Care Limited is the data controller for personal information collected through www.allenbrook-fordingbridge.co.uk. We run Allenbrook Nursing & Residential Care Home, part of the Affinity Care Homes group, and we are responsible for deciding how your information is used.
| Detail | Information |
|---|---|
| Data controller | Allenbrook Care Limited |
| Address | 34 Station Road, Fordingbridge, Hampshire, SP6 1JW |
| Telephone | 01425 656589 |
| admin@allenbrook-fordingbridge.co.uk |
This policy explains how we handle personal information when you visit our website, contact us, arrange a visit, ask about a job or sign up for news. It follows the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Information about residents' care, health and records is covered by a separate privacy notice, which we give to residents and their families on admission and on request.
2. Information we collect
We collect only the information you give us and a small amount of technical data from your visit.
| Source | Information |
|---|---|
| Contact form (including arranging a visit) | Name, email address, phone number, your message, and whether you ticked the box to receive offers, promotions and news |
| Phone calls and emails | Your contact details and what you tell us, such as the care needs of a relative you are enquiring about |
| Job enquiries | Your name, contact details, the role you are interested in, and any CV or work history you choose to send |
| Your visit to the website | IP address, browser and device type, pages viewed, and cookie data (see section 4) |
If you tell us about someone else's health or care needs when enquiring, this is special category data. Please share only what we need to answer your enquiry, and make sure the person knows you are contacting us on their behalf where possible.
We do not knowingly collect information from children through this website.
3. How we use your information
We use your information only for the purposes below, and each one has a lawful basis under UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and arranging visits | Legitimate interests (responding to people who contact us) or steps before entering a contract |
| Discussing care needs you tell us about | Explicit consent, or health and social care purposes (UK GDPR Article 9(2)(h)) |
| Sending offers, promotions and news | Consent, given by ticking the box on our contact form |
| Responding to job enquiries | Steps before entering a contract and legitimate interests |
| Running, securing and improving the website | Legitimate interests |
| Meeting legal and regulatory duties, such as CQC requirements | Legal obligation |
You can withdraw consent to marketing at any time by using the unsubscribe link in any message, or by emailing admin@allenbrook-fordingbridge.co.uk.
We do not sell your information, and we do not use it for automated decision-making or profiling.
4. Cookies
Our website uses a small number of cookies, which are small text files stored on your device. Strictly necessary cookies make the site work and do not need your consent; any others are set only if you agree.
| Cookie | Type | Purpose |
|---|---|---|
| Cookie notice (cookieagree) | Strictly necessary | Remembers that you have dismissed the cookie banner |
| Session cookie | Strictly necessary | Keeps the site and contact form working during your visit, and expires when you close your browser |
You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the site working. The ICO's guide to cookies explains more.
5. Who we share your information with
We share your information only where we need to, and never for other organisations' marketing.
| Recipient | Why |
|---|---|
| Bespoke 4 Business | Builds, hosts and maintains our website, acting on our instructions |
| Email and IT service providers | Deliver and store the emails and form messages we receive |
| Affinity Care Homes group | Where your enquiry would be better met by another home in the group, with your agreement |
| Regulators, local authorities and NHS bodies | Where the law requires it, or to arrange care you have asked about |
| Professional advisers | Lawyers, accountants and insurers, where needed to run our business |
Every service provider that handles data for us works under a written contract that requires them to keep it secure and use it only as we instruct.
Our website links to our Facebook page and to Google Maps for directions. These sites have their own privacy policies, and we are not responsible for how they use your information.
6. Storage, retention and security
We keep your information in the UK where possible. If a service provider stores it outside the UK, we make sure it is protected by a UK adequacy decision or approved safeguards, such as the ICO's International Data Transfer Agreement.
| Information | How long we keep it |
|---|---|
| General enquiries and visit requests | 2 years from our last contact, unless you become a resident |
| Marketing preferences | Until you unsubscribe, then a suppression record so we do not contact you again |
| Job enquiries from unsuccessful applicants | 6 months after the role is filled |
| Website logs and cookie data | Up to 14 months |
We protect your information with secure (HTTPS) website connections, access controls, password-protected systems and staff training. No system is completely secure, but we act quickly if we find a problem and report serious breaches to the ICO where required.
7. Your rights
You have rights over your personal information, and using them is free in most cases. We will reply within one month.
- Access: ask for a copy of the information we hold about you.
- Rectification: ask us to correct information that is wrong or incomplete.
- Erasure: ask us to delete your information where we have no reason to keep it.
- Restriction: ask us to limit how we use your information.
- Objection: object to our use of your information based on legitimate interests, and to direct marketing at any time.
- Portability: ask for information you gave us in a format you can reuse.
- Withdraw consent: where we rely on consent, you can withdraw it at any time.
To use any of these rights, email admin@allenbrook-fordingbridge.co.uk, call 01425 656589 or write to us at the address in section 1. We may ask you to confirm your identity.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
8. Changes and contact
We review this policy regularly and will post any changes on this page. Significant changes will be shown on our website before they take effect.
For any questions about this policy or your information, contact:
Data Protection Lead, Allenbrook Care Limited34 Station Road, Fordingbridge, Hampshire, SP6 1JW
admin@allenbrook-fordingbridge.co.uk
01425 656589